Delivery Terms and Conditions
This Terms and Conditions Agreement sets forth the standards of use of the
Food Delivery service, (“Marinado Lakefield”) Online Service. By using the
www.marinado.co.za website and Marinado app, you (the ”User”) agree to
these terms and conditions. If you do not agree to the terms and conditions of
this Agreement, you should immediately cease all usage of this website. We
reserve the right, at any time, to modify, alter, or update the terms and
conditions of this agreement without prior notice. Modifications shall become
effective immediately upon being posted at www.marinado.co.za website.
Your continued use of the Service after amendments are posted constitutes
acknowledgement and acceptance of the Agreement and its modifications.
Except as provided in this paragraph, this Agreement may not be amended.
2.1 We provide a delivery service, providing you an online platform to (a)
order food online from Marinado
3.1 By signing up to our website you are agreeing to the terms and conditions
of sale which apply to all transactions on www.marinado.co.za
Signing up to the service means we must have the following information:
• Your address, including the postcode.
• Your home telephone number or mobile telephone number.
• Your email address, so we can supply you with important information
such as your order confirmation and delivery details
3.2 You may access the Services either by (a) registering to create an
account and become a member (“Member”); or (b) you can also register to
join by logging into your account with certain third party social networking
sites (“SNS”) (including, but not limited to, Facebook); each such account, a
“Third Party Account”, via our Services, as described below. As part of the
functionality of the Services, you may link your Marinado Account with Third
Party Accounts, by either:
• Providing your Third Party Account login information to us through the
• Allowing us to access your Third Party Account, as is permitted under
the applicable terms and conditions that govern your use of each Third
3.3 By granting us access to any Third Party Accounts, you understand that
we will access, make available and store (if applicable) any content or
information that you have provided to and stored in your Third Party Account
(“SNS Content”) so that it is available on and through the Services via your
SNS Content, if any, will be considered to be your content for all purposes of
3.4 You agree to provide accurate, current and complete information during
the registration process and to update such information to keep it accurate,
current and complete.
3.5 We reserve the right to suspend or terminate your Marinado Account and
your access to the Services if any information provided during the registration
process or thereafter prove to be inaccurate, not current or incomplete.
4.1 The price of goods charged will be as quoted on the web site at the time
you confirm your order with us. Excluding any inadvertent technical error on
pricing, we will honour any prices as published at the time of placing your
4.2 Due to differing product promotions the prices displayed on the website
may vary to original prices. You agree to pay all fees and charges incurred in
connection with your purchases, including any applicable taxes. The final
charges for your order may be different than those stated on the website.
5.1 Any contract for the supply of Food Delivery from this Website is between
you and the Participating Restaurant; for the supply of Food Services Delivery
from this Website and App any contact is between you and Marinado. You
agree to take particular care when providing us with your details and warrant
that these details are accurate and complete at the time of ordering.
5.2 Any order that you place with us is subject to product availability, delivery
capacity and acceptance by us. When you place your order online, we will
send you a message to confirm that we have received it. You must inform us
immediately if any details are incorrect. Once we have sent a confirmation
message we will check availability.
5.3 If the ordered Food Delivery and delivery capacity is available, we will
accept the contract and confirm it to Marinado. If the details of the order are
correct, the contract for the Food Delivery will be confirmed
5.4 Once the ordered food is ready to deliver, The confirmation message will
specify delivery details including the approximate delivery time, the price of
the Food ordered and the name of delivery executive.
5.5If the Food is not available or if there is no delivery capacity, we will also
let you know by text message (SMS) or phone call.
6.1 Delivery period quoted at the time of ordering are approximate only and
may vary. Food will be delivered to the address as intimated by you while
6.2 If the Food is not delivered within the estimated delivery time quoted,
User shall contact Marinado by email or support number and Marinado will try
to ensure that you receive your order as quickly as reasonably possible.
6.3 If you fail to accept delivery of Food at the time they are ready for delivery
or Marinado is unable to deliver at the nominated time due to your failure to
provide appropriate instructions or authorizations, then the Food shall be
deemed to have been delivered to you and all risk and responsibility in
relation to such Food shall pass to you. Any storage, insurance and other
costs which Marinado incur as a result of the inability to deliver shall be your
responsibility and you shall indemnify Marinado in full for such cost.
6.4 You must understand and accept that it might not be possible to deliver to
some locations. In such cases, Marinado will inform you accordingly and
arrange for cancellation of the order or delivery to any alternative delivery
7. Cancellations and Refunds
7.1 You must notify Marinado immediately if you decide to cancel your order,
preferably by phone, and quote your order number.
7.2 In the unlikely event that tMarinado delivers a wrong item, you have the
right to reject the delivery of the wrong item and you shall be fully refunded for
the missing item.
8. Limitation of Liability
8.1 Great care has been taken to ensure that the information available on this
App or Website is correct and error free. We apologize for any errors or
omissions that may have occurred. We cannot warrant that use of the App
and the Website will be error free or fit for purpose, timely, that defects will be
corrected, or that the site or the server that makes it available are free of
viruses or bugs or represents the full functionality, accuracy, reliability of the
App and theWebsite and we do not make any warranty whatsoever, whether
express or implied, relating to fitness for purpose, or accuracy.
whatsoever arising from your use of information from any third party, or your
use of any third party website, or your consumption of any food or beverages
8.3 We shall not be held liable for any failure or delay in delivering Food
where such failure arises as a result of any act or omission, which is outside
our reasonable control such as all overwhelming and unpreventable events
caused directly and exclusively by the forces of nature that can be neither
anticipated, nor controlled, nor prevented by the exercise of prudence,
diligence, and care, including but not limited to: war, riot, civil commotion;
compliance with any law or governmental order, rule, regulation or direction
and acts of third parties.
8.4 We have taken all reasonable steps to prevent Internet fraud and ensure
any data collected from you is stored as securely and safely as possible.
However, we cannot be held liable in the extremely unlikely event of a breach
in our secure computer servers or those of third parties.
Terms and Conditions
Delivery Terms and Conditions